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unicef-cases-2

A Go4 shared short code was immediately activated for UNICEF. Donors could Text MOCOA and Go4 would immediately generate a callback from UNICEF which then collected the donation in a record time.

REQUIREMENT

Immediately after the tragedy it was urgent to collect donations via an inexpensive and easy to launch medium that allowed donors to get in touch with UNICEF, without any wait time.

PERFORMANCE

The program is in place for any future emergency requirements. A large part of the donor base actually Opted-In to become regular donors for other UNICEF programs

RESULT

Collection of critical donations for children affected in the mudslide that affected over 2,200 people in Mocoa, Colombia.

falabella-cases-2

Go4 SMS with LANDING PAGES, being a multimedia interactive channel, facilitated Banco falabella to reach their users in a Non intrusive yet massive way. User clicked on the landing page in the SMS and had the option to Click on a Pay Now button or Call customer service to initiate the payment.

REQUIREMENT

Banco Falabella, through their BPO, required a friendlier way to reach and motivate their Credit Card holders to pay on time, and at the same time allow immediate payment alternatives.

PERFORMANCE

Banco Falabella, thanks to Go4 has changed their approach to sending simple SMS to always complementing them with powerful Landing Pages.

RESULT

Increased collection indicators for account receivables by 15%.

victunit-cases-2

Go4 Voice Broadcast was used to send massive automated yet personalized campaigns. Through interactive dialing features the Victims Unit could validate the identity of the Victim and update their new location to allocate their rightful benefits.

REQUIREMENT

Although the Colombian government had a database of subscribed Victims, due to the forced relocation of these refugees they needed to be contacted massively and easily while under a tight budget.

PERFORMANCE

Thousands of Victims were tracked at low cost but high efficiency.

RESULT

Unidad de Victimas was able to track thousands of Victims of the armed conflict and deliver subsidies and benefits they were entitled to.

onlineadjust-cases-2

Go4Clients was able to upload Online Adjustor clients and assist in obtaining a national list of contractors for online adjusting. Using SMS with Dynamic Landing Pages, Online Adjusters was able to secure over 30 million claims to be supplemented and submitted over a 90-day period.

REQUIREMENT

Online Adjusters provides general contractors with a suite of services designed to enhance the claims submission and supplement process to insurance carriers resulting in a higher overall reimbursement and faster pay cycle.

PERFORMANCE

The program's success prompted Online Adjusters to launch a second project offering contractors financing options providing them working capital to take on additional customers while waiting for insurance payouts.

RESULT

Increased contractor client base by 40% reducing cost per acquistion by 133% as compared to existing telesales process.

icetex-cases-2

Go4Clients Voice Broadcast was used to upload the database for collections and initiate automated and personalized calls to students to remind them of the late payment. Go4 reached 100K students in 2 hours, allowing for the Customer Service area to dedicate themselves to more complex and value driven responsibilities.

REQUIREMENT

ICETEX, a government studen loans company, was very slow at performing collections. A 7 head contact center was able to reach out to about 100K students per week to remind them of their late paymens.

PERFORMANCE

Icetex was so succesfull in recovering payments that it incoporated SMS reminders of upcoming payments to furthermore reduce collection efforts. The latest polls show increased customer satisfaction vs. their prior old school collection calls.

RESULT

Increased collections efficiency massively while reducing costs by more than half.

polnal-cases-2

Go4 specifically developed a solution with Virtual Mobile PBX that point by point matched the requirements of the customer. Now all incoming calls from citizens requesting police aid are routed directly to the active Officer in charge of their specific cuadrant.

REQUIREMENT

Optimized use of Police resources improving communication between citizens and Police officers and drastically reducing police response times to emergency calls.

PERFORMANCE

The program started with 300 cuadrants in Medellin and due to its resounding success is being expanded to 3,300 cuadrants in the entire country. Additionally Go4 Virtual Mobile PBX will automatically route to 123 (central police aid number) when an Officer in shift is not available.

RESULT

Optimized use of Police resources improving communication between citizens and Police officers and drastically reducing police response times to emergency calls.

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