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Call Recording / Call Transcription

Go4clients allows you to record and transcript each of the incoming and outgoing calls generated by the platform or via API. This way, you will be able to follow up, analize, and improve the clients’ experience with your call center. In addition to recording, you will be able to see the calls’ transcription. This will allow you to find specific information like specific keywords or sentences. See also Surveys and NPS (Net Promoter Score)