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Government and social inclusion

Government must use new technologies to achieve inclusion of 100% of the population in new social programs and policies. While some technologies meet the needs of people with certain disabilities, nearly 40% of the population still struggle with consuming digital content due to common disabilities.

     12% of the population experience visual deficiencies, including poor vision and color blindness.

     20% of the population have learning disabilities such as dyslexia, ADHD, and autism.

     14% of the population has poor literacy and 10% is illiterate according to Unesco data from 2016

     15% of the population live in a country where they do not speak their native language.

     15% of the population are senior citizens and often experience poor digital literacy.

The government must include channels that allow to the affected groups to have access to information and services in real time, and must implement technologies that allow:

     Fast Implementation

     Wide geographic demographic coverage

●   Low costs

     Communication in an “obvious” and simple way so that even people with disabilities can understand the message.

     Two-Way communication so that the user can respond if neccessary

Go4Clients Voice capabilites (Text2Speech – IVR – Speech Recognition) and text messaging (SMS) allow governments to present their materials in a simple, personalized, and easy-to-use way that words for any mobile device. 

Don’t wait any longer, contact us for a demo.

How Can Your Government Increase Social Inclusion?

In situations of crisis such as the current one of COVID-19, it is imperative to consider limitations and barriers of access to citizenship such as illiteracy, disability, digital adoption, economic limitations among others. One of the ways to overcome these barriers is the use of universal communication mechanism, and one ofht emost widely accessible tool is the basic services of voice calls and SMS, which do not require smartphones or internet access.   Go4Clients uses these services and allows sending thousands of SMS and simultaneous calls, all personalized with individualized information. 

Notifications

Examples of personalized calls. The audios in the following examples can be generated using Text2Speech, or the user can record their own audio.

     Meeting Notice : “Dear Mr. Smith, on July 1st at 2 PM there will be a meeting in the communal hall of Río De Oro distric, to report on the help that the government will grant for purchase of housing. We await for you.

     Medicine Notification: Sent everyday at 5 PM: “Dear Mr.Smith, it is time to take your medicine. If you want to contact a nurse please stay on the line.”

     Survey: “Dear Mr. Smith, how did you find the digital medical service? 1 Poor – 10 Excellent. Please tell us your score”

     Appointment Confirmation: “Dear Mr. Smith, you have an appointment for Dentistry with Dr. Adams on Wednesday, July 1st at 2 PM. Press 1 to confirm, 2 to canel, 3 to reschedule, or 4 to speak to customer service.”

     Emergency Alerts: “ Code Red, please go to the Church immediately for an important message”

 

Automatic Information Systems

When a population group qualifies for benefits or subsidy, this population wants to know immediately if they qualify, when they receive the benefits, and for long.  This type of needed information causes congestion in call centers, and this causes user dissatisfaction, extra operating costs, and higher exection times. This population generally does not have smartphones or the internet, which limits the information channels to Voice and SMS. Go4Clients offers information systems that help ease the flow of user traffic incoming to call centers. See Relieving Call Center Congestion for more.

Don’t wait any longer, contact us for a demo.