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IVR and Automation (Interactive Voice Response)

IVR (Interactive Voice Menus) have been in use for a long time, but only the combination with Email, SMS and other channels allow true process automation. These processes not only dramatically improve the user experience, but also decongest and free up costly resources such as call center agents. 

Go4Clients Drips allow creating IVRs, combining voice with other channels such as SMS and Email. All the sequences are created visually using the drag & drop editor, in minutes and without the need for developers. 

In the following examples, users call the customer service number of a financial institution. The IVR responds.

  • Information systems via IVR -> SMS

    • Thanks for calling. To know if you are a beneficiary of the SECURE INCOME program, dial 1
      • “Please enter your identification number “ 
        • “You can access the SECURE INCOME program. To receive information on how to apply, press 1 and we will send you a text message with the information. ”
    • Thanks for calling. To receive information via SMS on how to get to our facilities, press 2”, 
      • “ You will immediately receive an SMS with instructions and a map on how to get to our facilities”.
    • To receive information via SMS on how to process the payment, dial 3“, 
      • “You will immediately receive an SMS with instructions on how to make the payment” 
  • Information systems via IVR -> Voice

    • Thank you for calling. To know if you are a beneficiary of the SECURE INCOME program, dial 4
      • “Please enter your identification number “ 
        • “You can access the SECURE INCOME program. To receive information on how to apply, dial 1 ” 
    • To receive information by phone on how to get to our facilities, dial 5”, 
      • We are located at …….
    • To receive information by phone on how to process the payment, dial 6“, 
      • You can make the payment at the bank … …”
  • Customer service systems. 

    • Thanks for calling. For sales press 1“(and  the call is transferred to the sales call center service)
    • for support press 2 “(and call is transferred to the support call center)
  • Switch (PBX) and Call Transfers. 

    • Thanks for calling. For sales, Dial 1”, 
      • To communicate with Agustín Lara, dial 301”(and call is transferred to Augustin’s cellphone)
      • To communicate with Diana Smith, dial 302”(and call is transferred to Diana’s cellphone)
    • For support Dial 2 ”
      • “ To communicate with the Engineer Mark Díaz, dial 401 ” (and call is transferred to Mark’s cell phone)
      • “ To communicate… ..

Wait no more, contact us for a demonstration.