What is the Go4Clients Chat Center

Go4Clients Chat center allows you to chat via SMS with each of your customers and prospects.

Unlike auto-responses triggered by keywords, conversations provide the ability to capture, analyze and address any free form/undefined answer received.

It’s designed for lead generators to quickly identify unhappy users, service existing customers and engage with interested prospects. This tool will drastically improve your customers’ overall experience, reduce attrition due to “frustration,” while simultaneously providing the critical intelligence your organization is missing to identify and close opportunities previously undiscovered.

Benefits

• Chat with many leads in real-time from a centralized interface.

• Use filters to display only messages with particular keywords/phrases. As an example, you do not need to see all the opt-out with “STOP”, but you would like to see messages with phrases like “DON’T BOTHER”, NEVER GOT PAID” etc. as this may trigger a follow-up to that customer to identify if they are “at risk” and implement a save strategy.

• Identify unhappy customers and include them in the black list.

• Receive real time reports on incoming messages and quickly decide which prospects need to be contacted immediately, which ones need to be followed up, and which ones need to be placed on the black list

• Discover new opportunities from answers that could not be identified before. For instance: YES, INTERESTED, MORE INFO.

• Improve your overall customer experience providing true chat dialogue capabilities.

• Chat is the most effective means to engage Millennials and the Go4Clients chat solution provides capabilities unmatched in the industry.

How it Works

1. Select any phone number(s) that have sent you a text message. You can filter by dates, campaigns, Keywords, sender id, specific text, etc.

2. Click on the phone number you want to chat with.

3. Write the message and start the new chat session.

4. If you want to chat with another client, select the phone number and initiate a new chat session.

Examples

Adding a customer to the black list

With just one click, quickly black list contacts that don’t want further communications from you.

Customer service

Offer immediate support and quickly resolve live requests from your customers via a 2-way chat.

Reports

Available real time reports enable prompt decisions on your marketing strategy.





Drastically improve your customers’ overall experience, reduce attrition due to “frustration,” while simultaneously providing the critical intelligence your organization is missing to identify and close opportunities previously undiscovered

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