About 40% of the population still has difficulties accessing digital content due to limitations and barriers such as illiteracy, disability, access to technology, and economic constraints.
The government must include channels that allow the entire population access to information and services in real-time and must implement it using technologies that will enable:
Go4Clients' Voice (Tex2Speech - IVR - Speech Recognition) and Text Messaging (SMS) technology allow governments to present their materials in a simple, understandable, personalized, and user-friendly way, suitable for any mobile or desktop device.
In situations of general crisis such as the current one, universal communication mechanisms are essential.
One of the most widely accessible services is voice calls and SMS text messages, which do not require smartphones or internet access.
Go4Clients uses these services and allows you to send thousands of SMS and simultaneous calls, all personalized with individualized information.
When a vulnerable population group qualifies to receive a benefit or subsidy, they want to know immediately if they are eligible, when they can receive it, for how long, etc.
The need for information is so high that it often causes significant congestion in call centers, generating user disagreement, extra operating costs, and execution times much higher than necessary.
In addition, this population generally does not have smartphones and the internet, so in these cases, communication is also limited to voice and SMS information channels.
The omnichannel properties and Drips provided by the Go4Clients platform will allow you to make and test different
sequences until you reach the most efficient communication and comprehension of the information sent.