Go4Clients Chat center allows you to chat via SMS with each of your customers and prospects on a centralized interface. Using Go4Clients chat center will allow your organization to give customers better service and a better consumer experience overall. Through our chat center you can identify dismissive keywords/phrases, know which customers need to be contacted immediately and which ones don’t want to be contacted anymore, start one-on-one conversations with specific customers, receive reports on how a campaign is performing. All these features allow you to be alert and put your customers/ potential customers first and be more efficient.
See all of the messages from SMS in one central interface. Within the Inbox you can see the messages that haven’t been opened, and reply to messages immediately by clicking on them. Use SMS and start a new conversation with consumers who want to be connected with your brand.
By talking with your clients through SMS chat you can reply immediately to their questions and concerns, which will lead to better customer engagement with your brand and improve your consumer experience.
Our system will identify dismissive keywords to Opt-out users who do not want to receive your SMS messages in the future by adding them to the Blacklist in real-time.
Send users to chat with you on WhatsApp instead of the chat center, and take your customer service chat on your mobile device. We can connect to a business or personal account so you can manage all of your chat functions within the WhatsApp interface.
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