Communicate with your customers using our LIVE SMS Chat Center. Here you can reply to customer inquiries, questions, and concerns. SMS Chat gives your customers the freedom of engaging with your brand in their time, this reduces customer frustration with wait times when their on hold over the phone. With our technology, you can also set up frequent keywords that customers use to either trigger another SMS or an Opt-out message
See all of the messages from SMS in one central interface. Within the Inbox you can see the messages that haven’t been opened, and reply to messages immediately by clicking on them. Use SMS and start a new conversation with consumers who want to be connected with your brand.
By talking with your clients through SMS chat you can reply immediately to their questions and concerns, which will lead to better customer engagement with your brand and improve your consumer experience.
Our system will identify dismissive keywords to Opt-out users who do not want to receive your SMS messages in the future by adding them to the Blacklist in real-time.
Send users to chat with you on WhatsApp instead of the chat center, and take your customer service chat on your mobile device. We can connect to a business or personal account so you can manage all of your chat functions within the WhatsApp interface.
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