Go4clients interactive voice response feature allows you to create custom voice menus with our IVR solution. Use the menus to redirect clients to the right extension, the first time with just the press of a key. Our IVR feature also offers text2speech to create dynamic voice messages in multiple languages, voices and tones. Go4Clients’ IVR Analytics provides powerful real time statistics so you can learn from your data and improve your campaigns.
With Go4Clients you can create your own IVR menus and personalize the IVR trees with no limit of number options and complexity within the decision tree. By including IVR’s to your voice campaigns or call transfers it will allow users to press a key and be redirected to a call center, receive a call back from an agent, or redirected to your call center specialists. Add an opt-out key number to allow consumers to stop receiving calls from your organization in the future and stay CTIA compliant.
Set the maximum amount of concurrent calls, which are the amount of simultaneous calls you would like to send while the campaign is running. This is useful for small call centers with a limited number of agents to receive the calls. The Go4Clients’ platform, depending on country, can support up to 10,000 concurrent calls per campaign.
The Go4Clients platform allows you to set up multiple call retries for users who did not answer the call in the first attempt. Don’t let your data go cold, make sure they convert and answer the calls.
You can schedule your campaigns by setting the time and date you would like them to start sending, rescheduling can be done with a few clicks. Try using the time zone settings in conjunction with day and time restrictions to target your calls only when you believe users will want to receive them.
With our real-time analytics suite you can successfully track the calls that were delivered, answered, failed or transferred. Use interaction rates to gauge message performance and make real time data decisions.
The Go4Clients database management allows you to import customer data directly to Go4Clients with any standard spreadsheet format. After importing your list, run it through the Database cleaner, which will scrub your file prior to send to ensure your campaign won’t send to landlines, invalid mobile numbers, or consumers on the Do Not Call list (DNC). Also, our system will identify dismissive keyword responses and remove users who do not want to receive SMS messages in the future by adding them to the black list in real-time.
Brand the content of your calls by recording the audio in the platform. If you like a more anonymous solution, you can use the text2speech capabilities with multiple voices available in different languages and tones. Increase your ROI and responses by using the personalization variables to insert names, options or other CRM data. Use the custom variables with the text2speech option to slow or speed up the voice, change tone, pitch and volume.