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REQUIREMENT

Gas Natural, required a more effective way to communicate and reach their customers because the traditional mail was not giving results and their overdue portfolio was increasing. The main problem was that the mail arrived late or simply did not reach the homes of their customers.

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PERFORMANCE

The strategy is now based on a Dedicated Short Code which is available to send payment reminders to their customers. In addition, Landing pages were designed with special instructions for the customers to opt in and opt out the messaging service.

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RESULT

Gas Natural decreased their overdue portfolio and reduced costs and resources in their Call Center, less payment revisions and less FAQ's calls.

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REQUIREMENT

Walmart was exploring different traditional media to get more members in there Sam's Club but any of them were that massive and effective such as communication through SMS.

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PERFORMANCE

Go4clients developed a proposal to monetize their current mobile numbers database to communicate through SMS campaigns different kind of promotions or special offers to the current customers but also inviting new prospects to become part of the Sam's Club family. The solution was always based on keeping the big name of Walmart at a high level by using the very best options in routing.

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RESULT

Walmart trusts in the service and the quality we have, increased their traffic, currently doing around 2M monthly, and every month new brands and dynamics are added to make the campaigns more effective.

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REQUIREMENT

One of the largest Digital marketing Agencies in Mexico needed to complement and expand their mailing lead gen efforts. They understood that SMS could be very useful but had not had luck with local cheap players and obtaining conversions.

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PERFORMANCE

Go4Clients introduced our platform and capabilities which included: Delivering high quality SMS to Mexico via Short Codes which guaranteed highest throughput and reliability. Premium databases with over 50 million contacts. Advanced technology enabled automation and powerful tracking functionalities.

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RESULT

Go4Clients successfully grew from an initial pilot of 70 leads to converting over 25 thousand new leads per month to major credit card companies like Amex. The results are widely known across the Mexican market prompting other financial institutions to seek out Antevenio for similar projects and therefore growing our mutual business and strengthening our relationship.

“Go4Clients has helped our customers penetrate the LATAM market in an efficient and massive way through SMS”

Gabriela Trench, Managing Partner

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REQUIREMENT

A well known and respected media Advertiser in South Florida was looking for new and advanced technologies to introduce to their existing customers and increase cross selling opportunities. With clients like Bueno Inc, Netflix and other large brands in their portfolio, Global Mind required a powerful text message marketing solution with international sending abilities and mass text messaging capability. Go4Client's SMS messaging and text marketing provided the most cost efficient solution with lower cost per lead than other marketing channels with higher lead generation capabilities.

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PERFORMANCE

Go4Client's high quality SMS deliverability plus the flexibility to send text marketing messages globally with pretesting of every route with assured both performance as well as reliability. Go4Client's own proprietary SMS testing tool TestMySMS was put into play in conjunction with their global SMS Marketing campaign to confirm that every lead generated was receiving messages and taking action. This type of unprecedented reliability in the SMS market allowed Global Mind to utilize Go4Client's SMS Marketing tools and service to their customer portfolio with a high degree of confidence and performance.

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RESULT

Bueno Inc., one of Global Mind’s top customers, is currently using Go4Clients SMS Marketing in their Lead Generation efforts. Bueno Inc. are sending hundreds of thousand of SMS text marketing messages per month to all of Latin America and converting them to inbound calls with Live Call Transfer which keep their massive contact centers constantly servicing and selling products/services to their customers. The performance and results from using Go4Clients have been highly successful, with Bueno Inc tripling their monthly budget for their SMS campaigns in order to scale efficiently with Text Message Marketing.

A Go4 shared short code was immediately activated for UNICEF. Donors could Text MOCOA and Go4 would immediately generate a callback from UNICEF which then collected the donation in a record time.

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REQUIREMENT

Immediately after the tragedy it was urgent to collect donations via an inexpensive and easy to launch medium that allowed donors to get in touch with UNICEF, without any wait time.

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PERFORMANCE

The program is in place for any future emergency requirements. A large part of the donor base actually Opted-In to become regular donors for other UNICEF programs

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RESULT

Collection of critical donations for children affected in the mudslide that affected over 2,200 people in Mocoa, Colombia.

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GO4 SMS WITH LANDING PAGES, BEING A MULTIMEDIA INTERACTIVE CHANNEL, FACILITATED BANCO FALABELLA TO REACH THEIR USERS IN A NON INTRUSIVE YET MASSIVE WAY. USER CLICKED ON THE LANDING PAGE IN THE SMS AND HAD THE OPTION TO CLICK ON A PAY NOW BUTTON OR CALL CUSTOMER SERVICE TO INITIATE THE PAYMENT.

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REQUIREMENT

Banco Falabella, through their BPO, required a friendlier way to reach and motivate their Credit Card holders to pay on time, and at the same time allow immediate payment alternatives.

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PERFORMANCE

Banco Falabella, thanks to Go4 has changed their approach to sending simple SMS to always complementing them with powerful Landing Pages.

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RESULT

Increased collection indicators for account receivables by 15%.

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A Go4 shared short code was immediately activated for UNICEF. Donors could Text MOCOA and Go4 would immediately generate a callback from UNICEF which then collected the donation in a record time.

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REQUIREMENT

Immediately after the tragedy it was urgent to collect donations via an inexpensive and easy to launch medium that allowed donors to get in touch with UNICEF, without any wait time.

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PERFORMANCE

The program is in place for any future emergency requirements. A large part of the donor base actually Opted-In to become regular donors for other UNICEF programs

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RESULT

Collection of critical donations for children affected in the mudslide that affected over 2,200 people in Mocoa, Colombia.

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GO4CLIENTS WAS ABLE TO UPLOAD ONLINE ADJUSTOR CLIENTS AND ASSIST IN OBTAINING A NATIONAL LIST OF CONTRACTORS FOR ONLINE ADJUSTING. USING SMS WITH DYNAMIC LANDING PAGES, ONLINE ADJUSTERS WAS ABLE TO SECURE OVER 30 MILLION CLAIMS TO BE SUPPLEMENTED AND SUBMITTED OVER A 90-DAY PERIOD.

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REQUIREMENT

Online Adjusters provides general contractors with a suite of services designed to enhance the claims submission and supplement process to insurance carriers resulting in a higher overall reimbursement and faster pay cycle.

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PERFORMANCE

The program's success prompted Online Adjusters to launch a second project offering contractors financing options providing them working capital to take on additional customers while waiting for insurance payouts.

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RESULT

Increased contractor client base by 40% reducing cost per acquistion by 133% as compared to existing telesales process.

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GO4CLIENTS VOICE BROADCAST WAS USED TO UPLOAD THE DATABASE FOR COLLECTIONS AND INITIATE AUTOMATED AND PERSONALIZED CALLS TO STUDENTS TO REMIND THEM OF THE LATE PAYMENT. GO4 REACHED 100K STUDENTS IN 2 HOURS, ALLOWING FOR THE CUSTOMER SERVICE AREA TO DEDICATE THEMSELVES TO MORE COMPLEX AND VALUE DRIVEN RESPONSIBILITIES.

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REQUIREMENT

ICETEX, a government studen loans company, was very slow at performing collections. A 7 head contact center was able to reach out to about 100K students per week to remind them of their late paymens.

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PERFORMANCE

Icetex was so succesfull in recovering payments that it incoporated SMS reminders of upcoming payments to furthermore reduce collection efforts. The latest polls show increased customer satisfaction vs. their prior old school collection calls.

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RESULT

Increased collections efficiency massively while reducing costs by more than half.

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GO4 SPECIFICALLY DEVELOPED A SOLUTION WITH VIRTUAL MOBILE PBX THAT POINT BY POINT MATCHED THE REQUIREMENTS OF THE CUSTOMER. NOW ALL INCOMING CALLS FROM CITIZENS REQUESTING POLICE AID ARE ROUTED DIRECTLY TO THE ACTIVE OFFICER IN CHARGE OF THEIR SPECIFIC CUADRANT.

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REQUIREMENT

Optimized use of Police resources improving communication between citizens and Police officers and drastically reducing police response times to emergency calls.

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PERFORMANCE

The program started with 300 cuadrants in Medellin and due to its resounding success is being expanded to 3,300 cuadrants in the entire country. Additionally Go4 Virtual Mobile PBX will automatically route to 123 (central police aid number) when an Officer in shift is not available.

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RESULT

Optimized use of Police resources improving communication between citizens and Police officers and drastically reducing police response times to emergency calls.

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