What is the Go4Clients Call Back

Go4Clients’ call back service is essential for call centers. Create a better use of the call center agents by allowing the system to call the client back automatically when the call agent is free. Call backs reduce call abandonment, improve your customer service and consumer experience. This solution gives you the option to extend the call center wait time, keeping your call centers busy with customers.


Features

IVR - Interactive Voice Response

With Go4Clients you can create your own IVR menus and personalize the IVR trees with no limit of number options and complexity within the decision tree. By including IVR’s to your voice campaigns or call transfers it will allow users to press a key and be redirected to a call center, receive a call back from an agent, or redirected to your call center specialists. Add an opt-out key number to allow consumers to stop receiving calls from your organization in the future and stay CTIA compliant.

Callback

Go4Clients’ call back service is essential for call centers. Create a better use of the call center agents time by allowing the system to call the client back automatically when the call agent is free. Call backs reduce call abandonment, improve your customer service and consumer experience. This solution gives you the option to extend the call center wait time, keeping your call centers busy with customers.

Reduce abandonment rates, and improve customer
service by using our call back service. Fill out the demo
form to receive a test message from the platform.

Advantages

Reduce call abandonment rates
Better use of call center agents time
Better distribution of time of the calls
Better consumer experience
Improves customer service
Increase customer engagement

How It Works



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